FEATURES

List of features offered by Emerzia, Emergency Notification System.

What is Reverse Emergency Dialing?

Reverse emergency dialing using an auto-dialer, automatically calls thousands of numbers from a phone list or database.

Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person. Emerzia has a "Live Person Confirmation" feature allowing the contact to indicate that they have heard and understood the message by pressing a button on their handset. This data is recorded in the comprehensive reporting system.



Features


IVR interactive voice response

FLEXIBLE IVR SYSTEM

Complex IVR trees can be designed to collect information from the contact and includes recording, multi-choice, extension dialling, and conferencing nodes.

 

HIGH CAPACITY

Tests on a mid-range server resulted in 1 million calls in just under 5 hours. Multi-Server systems will result in much higher capacity.

User Friendly

 

answer machine detection

VOICEMAIL DETECTION

Voicemail Detection enhances the Emerzia system by detecting if the call has been answered by voicemail, and leave a different message, or simply hang-up.

 

REALTIME REPORTING

Capacity monitoring and other key performance indicators are reported in realtime, with downloadable reports and enabling drill-down to individual survey results.

User Friendly

 

Voice Broadcasting Cluster

SCALABLE / HIGH AVAILABILITY

Multiple servers can be clustered to create a highly fault tolerant and scalable system.

 

ADAPTIVE WEB PAGES

Web management interfaces adapt to the size of browser being used, making Emerzia controllable by smart phone, tablet, laptop and desktop devices.

User Friendly

 

User Friendly

USER FRIENDLY

Intuitive web-based customer and management interfaces requiring minimal operator training.

 

API INTEGRATION

Numerous API's are available to allow straightforward integration with third party applications.

API Integration

 

Contact Acquisition

SMS BROADCASTING

SMS integration into Emerzia allows mass broadcasting of text messages to cell-phones.

 

CONTACT ACQUISITION

A sign up page is provided to allow the community to register their phone details online with Emerzia and select which type of alerts they want, for instance school closures through to disaster and evacuation alerts.

Contact Acquisition