List of features offered by Emerzia, Emergency Notification System.
Reverse emergency dialing using an auto-dialer, automatically calls thousands of numbers from a phone list or database.
Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person. Emerzia has a "Live Person Confirmation" feature allowing the contact to indicate that they have heard and understood the message by pressing a button on their handset. This data is recorded in the comprehensive reporting system.
Complex IVR trees can be designed to collect information from the contact and includes recording, multi-choice, extension dialling, and conferencing nodes.
Tests on a mid-range server resulted in 1 million calls in just under 5 hours. Multi-Server systems will result in much higher capacity.
Voicemail Detection enhances the Emerzia system by detecting if the call has been answered by voicemail, and leave a different message, or simply hang-up.
Capacity monitoring and other key performance indicators are reported in realtime, with downloadable reports and enabling drill-down to individual survey results.
Multiple servers can be clustered to create a highly fault tolerant and scalable system.
Web management interfaces adapt to the size of browser being used, making Emerzia controllable by smart phone, tablet, laptop and desktop devices.
Intuitive web-based customer and management interfaces requiring minimal operator training.
Numerous API's are available to allow straightforward integration with third party applications.
SMS integration into Emerzia allows mass broadcasting of text messages to cell-phones.
A sign up page is provided to allow the community to register their phone details online with Emerzia and select which type of alerts they want, for instance school closures through to disaster and evacuation alerts.